Order Terms & Conditions
For orders delivered outside the European Union
International Orders
Julisis welcomes international customers and offers delivery to selected destinations outside the European Union, subject to product availability, shipping arrangements and applicable local regulations.
Please review these terms carefully before placing an order.
1. International Availability
Orders can be placed for delivery to the countries made available at checkout or confirmed by Julisis Customer Care.
Customers are responsible for ensuring that the products ordered may lawfully be imported into their destination country and for complying with applicable local import requirements.
Julisis reserves the right to decline or cancel an order where fulfilment is prohibited by applicable law or cannot reasonably be arranged.
2. Prices and Payment
Prices, shipping charges and applicable taxes are displayed during checkout, as applicable.
Payment must be completed using one of the payment methods offered at checkout. Any currency conversion fees or charges imposed by the customer’s bank or payment provider are the customer’s responsibility.
An order confirmation acknowledging receipt does not necessarily constitute acceptance of the order, where the checkout process provides otherwise.
If Julisis cannot fulfil an order, the customer will be informed and any payment will be handled in accordance with applicable law.
3. Customs Duties, Import Taxes and Local Charges
Orders shipped outside the European Union may be subject to import duties, import VAT, customs clearance fees, local taxes or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer and are payable to the relevant authorities or carrier.
Julisis does not control the customs procedures or charges imposed by foreign authorities. Customers are encouraged to check the import requirements of their destination country before placing an order.
4. Shipping and Delivery
Shipping options, applicable shipping charges and estimated delivery times are communicated during checkout or confirmed by Julisis Customer Care.
Delivery times are estimates and may vary depending on the destination, customs clearance and local carrier operations.
Customers must provide a complete and accurate delivery address and contact details.
Nothing in these terms excludes any mandatory legal rights relating to loss, damage, delayed delivery or non-delivery.
5. Customs Delays and Failed Delivery
International shipments may be delayed by customs inspections, import authorisations, incomplete documentation or other procedures imposed by the destination country.
Customers are responsible for paying import charges where these are payable by the recipient and for providing any information reasonably required from them to complete import formalities.
If a shipment is refused, returned to sender or held by customs, Julisis will assess the circumstances and handle the matter in accordance with applicable law and the shipping terms communicated at checkout.
Any responsibility for return shipping, customs charges or other costs will be determined in accordance with those terms and applicable law.
6. Final Sale — No Voluntary Returns or Refunds
All international orders are considered final sale. Julisis does not offer voluntary returns, exchanges or refunds for international orders delivered outside the European Union.
Please review your selection carefully before completing your purchase. We encourage customers to contact Julisis Customer Care before ordering if they have questions about a product, its ingredients, its application or its suitability.
This policy applies to change-of-mind requests and other voluntary returns or refunds, except where otherwise required by applicable law.
Nothing in this section excludes or restricts any mandatory consumer rights or remedies that apply under the laws governing the transaction, including any rights concerning defective, damaged or incorrectly supplied products.
7. Defective, Damaged or Incorrect Orders
If an order arrives damaged, contains an incorrect product or is otherwise affected by an issue, please contact Julisis Customer Care promptly and provide your order number and relevant details. Photographs may be requested where appropriate.
Such enquiries will be assessed in accordance with applicable law. This procedure does not limit any mandatory rights or remedies available to the customer.
8. Product Availability and Information
Our products are supplied subject to availability. Product descriptions and ingredient information are provided with care.
Customers are responsible for reviewing product information and checking whether any local restrictions, import requirements or authorisations apply to the products they intend to order.
Product availability may differ between countries.
9. Customer Service
For questions concerning international orders, shipping or product information, please contact:
Julisis Customer Care
Email: info@julisis.com
Website: julisis.com
10. Applicable Law
UK law applies where legally permissible, without excluding mandatory consumer protections that apply to the customer.
The applicable law and jurisdiction will be determined in accordance with the relevant legal rules. Nothing in these terms excludes or restricts any rights that cannot lawfully be excluded or restricted.